Shipping policy

Last Updated: June 2026

At FORTUNA, we are committed to delivering your order with care and ensuring a smooth shopping experience from checkout to delivery.

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be extended during peak shopping periods, holidays, or promotional events.

Shipping Destinations

FORTUNA currently ships to most countries worldwide.

If we are unable to ship to your location, you will be notified during checkout or contacted by our support team.

Estimated Delivery Times

Standard Shipping

7–15 Business Days

Express Shipping (where available)

5–12 Business Days

Delivery times are estimates and may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Local postal services
  • Weather conditions
  • Public holidays
  • High shipping volumes

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

From time to time, FORTUNA may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 3–7 business days for tracking information to update after shipment.

If you have not received tracking information within 7 business days of placing your order, please contact us.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

FORTUNA is not responsible for customs-related delays.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, FORTUNA cannot guarantee a refund or replacement.

If you notice an error in your shipping information, please contact us immediately.

Lost, Delayed, or Missing Packages

While we work with trusted shipping partners, delivery delays may occasionally occur.

FORTUNA is not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Severe weather
  • Public holidays
  • Events beyond our control

If your package has not arrived within 45 days of shipment, please contact our support team for assistance.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos of the damaged item(s)
  • Photos of the packaging

We will review your case and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

FORTUNA Customer Care

Email: dcluxcosmetics@gmail.com

Response Time: 24–48 Business Hours

Thank you for shopping with FORTUNA.

Elegance, Blessed by Grace.