Return & Refund Policy

Last Updated: June 2026

At FORTUNA, we want you to love every piece you receive. Each item is carefully selected to bring elegance, confidence, and timeless style to your everyday wardrobe.

If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be unworn and free from damage
• Include original packaging where applicable
• Include proof of purchase

To begin a return, please contact our customer care team at:

[dcluxcosmetics@gmail.com]

Please include:

• Order number
• Reason for return
• Photos of the item (if applicable)

We will review your request and provide the next steps.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• You received the wrong item
• There was an error with your order

We recommend using a tracked shipping service for returns, as FORTUNA cannot be responsible for items lost during return transit.

Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be processed within 5–10 business days and returned to your original payment method.

Please note that your bank or payment provider may require additional processing time.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery.

Send us:

• Your order number
• A photo/video showing the issue

We will work with you to resolve the issue as quickly as possible.

Exchanges

At this time, FORTUNA does not offer direct exchanges.

If you would like a different item, please return your original order and place a new order separately.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Earrings
• Personal beauty accessories
• Items without original packaging
• Gift cards

Sale Items

Discounted or promotional items may be final sale unless they arrive damaged or incorrect.

Order Cancellation

Orders may only be cancelled within 24 hours of purchase.

After this period, your order may have already entered processing and cannot be cancelled.

Shipping Delays

FORTUNA is not responsible for delays caused by:

• Customs processing
• Carrier delays
• Incorrect customer shipping information
• Circumstances outside our control

We will always do our best to assist and provide updates.

Contact Us

For questions about returns or refunds, contact:

FORTUNA Customer Care

Email:
[dcluxcosmtics@gmail.com]

Thank you for choosing FORTUNA.

Elegance, Blessed by Grace.